Shipping Policy

Effective Worldwide

Thank you for shopping with Nerixahair. Below you will find important information regarding our shipping process.

1. Order Processing Time

All orders are processed within 1-2 business days (Monday–Friday, excluding holidays).

Please note:

  • Orders are not processed on weekends or public holidays.

  • During peak seasons, processing times may be slightly extended.

  • Orders may require additional verification before shipment.

Once your order has been processed, you will receive a confirmation email with tracking information.

2. Estimated Delivery Time

After processing, delivery typically takes 3-9 business days, depending on your location.

Estimated total delivery time:
8–14 business days (processing + transit)

Please note that delivery times are estimates only and are not guaranteed.

3. International Shipping

We ship worldwide.

International orders may be subject to:

  • Customs inspections

  • Import duties

  • VAT or local taxes

  • Carrier delays

These charges are the responsibility of the customer.

Zeluna is not responsible for customs delays or additional import fees imposed by your country.

4. Shipping Delays

We are not liable for delays caused by:

  • Shipping carriers

  • Customs processing

  • Incorrect shipping information provided by the customer

  • Weather conditions

  • Global supply chain disruptions

  • Force majeure events

Once an order has been handed to the carrier, responsibility for delivery lies with the carrier.

5. Tracking Information

Tracking information will be provided once your order has shipped.

Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

If you do not receive tracking information within 5 business days of placing your order, please contact us.

6. Incorrect Address Policy

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost packages.

  • Reshipping fees may apply.

If the package is returned to us due to incorrect address information, additional shipping costs may be required to resend it.

7. Lost or Stolen Packages

If tracking shows that your package has been delivered but you have not received it:

  • Please contact your local carrier first.

  • Check with neighbors or household members.

Zeluna is not responsible for lost or stolen packages confirmed as delivered by the carrier.

However, we will assist you in filing a claim when possible.

8. Split Shipments

In some cases, items may be shipped separately to ensure faster delivery.

You may receive multiple tracking numbers.

9. Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

If you need assistance, contact us as soon as possible at:

📧info.roavora@gmail.com

10. Contact

If you have any questions regarding your shipment, our team is always happy to assist you.

Email: info.roavora@gmail.com